Our Team  »

Our people and their skills and knowledge are invaluable to the success we bring to our clients

  • Stephanie Edwards

    MA, BA (Hons), CMICS

    Stephanie Edwards

    Director of Customer 1st International and Subject Matter Expert for Customer Service in the UK Stephanie Edwards' qualifications include an MA in Marketing, BA in Business and Administration and a Certificate in Education from the University of... read more

  • Trevor Arden


    Trevor Arden

    Director of Customer 1st International and Expert Practitioner in Learning & Development, Customer Service and Management Trevor Arden holds a Masters in Business Administration, is a qualified and experienced lecturer, trainer and online tutor.... read more

  • Martin Brunner

    BEd(Hons), FIH, MICS

    Martin Brunner

    Service Quality Consultant Martin is a consultant and business adviser with broad management experience in both the private and public sectors, specialising in business improvement using contemporary models and research techniques. He facilitates... read more

  • Kim Leitch

    Former Director of the ICS (UK)

    Kim Leitch

    Kim Leitch has over fifteen years of experience working in strategic and senior roles for the UK’s Institute of Customer Service (ICS). She was instrumental in the original development of the Institute in 1998, and has played a leading role in... read more

  • Bukola Olofinjana


    Bukola Olofinjana

    Programme Manager Having graduated in 1997 from the South Bank University with an upper second class honours degree in Business Studies, I began my career merchandising within a major retail chain based in the City of London. Progressive appointments... read more

  • Eva Kiplagat


    Eva Kiplagat

    Eva Kiplagat is the Founder and Managing Director of CS Consulting, a pioneer consultancy firm committed to helping organizations achieve service excellence through strategic service improvement programmes and training. She has over fifteen years work... read more

  • Simon Donnelly

    BSc (Hons), Dip NLP

    Simon Donnelly

    Master Online Tutor Simon Donnelly is a Customer 1st International master online tutor and has supported the company since 2008. He has been involved in training and coaching for many years in large corporate organisations. Simon worked for the... read more

  • Jacqui Marchesi


    Jacqui Marchesi

    An accomplished multi-lingual, training, account management and customer service specialist with over 30 years experience in service related industries. Jacqui has spent her career developing long term relationships with customers in a diverse range of... read more

  • Ibiai Ani

    LL.B, B.L, CIPD

    Ibiai Ani

    Ibiai A Ani is a Human Resources Management and Training Consultant with over 21 years of core HR experience, 16 of these at the Senior Management level in the large corporate private sector. She qualified as a lawyer with a degree from the University of... read more

  • Caroline Tan

    BSc (Hons) ACIB AMICS

    Caroline Tan

    Online Tutor Caroline is a respected expert on customer service in the UK and overseas with impressive results to confirm it. She has acquired this knowledge during a career spanning 20 years in customer service, in roles ranging from front line to... read more

  • Phil Auden


    Phil Auden

    Online Tutor Phil has worked for the UK Institute of Customer Service as a Regional Account Director and developed key relationships with large organisational members to improve engagement. He is a well organised sales and marketing professional with... read more

  • Azra Nathudkhan

    MBA, BA

    Azra Nathudkhan

    Azra Nathudkhan is Director of Customer 1st Caribbean Ltd, the Caribbean arm of Customer 1st International and Consultant for Service Excellence Delivery. read more

  • Lesley-Ann Harvey

    Chief Executive Officer, Corporate Services Associates (Jamaica)

    Lesley-Ann Harvey

    For more than 10 years Lesley-Ann has been delivering exceptional customer service and teaching others to do the same. She is a Training and Contact Centre Consultant with a proven track record in implementing customer service and quality assurance... read more