Online Customer Service Training Courses
Customer 1st International offers the first accredited, tutor-led, online qualifications in Customer Service in the UK
Why learn online?
- Learn at your own pace
- Reduce your costs
- Reduce travelling time
- Reduce your carbon footprint
…and you still earn the same industry recognised and accredited qualifications
MTN - A success story
With our Online Customer Service Training Courses, employees and managers can learn at any time from any location where they have access to the internet. This gives businesses far greater flexibility and lower costs. Individuals gain the advantage of collaborating with others in their learning. Our online qualifications are not only tutor-led - the tutor provides motivation and assessment - but they are also accredited by The Association of Business Practitioners (ABP), a UK awarding organisation.
Key features of our Online Customer Service Training Courses:
- Accredited courses leading to ABP Certificate
- Online programmes with high quality tutor support
- All you need is access to the internet
- Collaboration with online colleagues and tutor to share best practices and new ideas
- No worries about software to install or systems to configure
- Reduced training and development costs for businesses
There are 3 distinct qualifications depending on the role you play in your organisation:
Award for Customer Service Professionals
The Award for Customer Service Professionals is an online qualification for all those who deal with customers (both external and internal).
It is accredited by the UK awarding organisation ABP so you can be sure that it is of consistently high quality.
Read more about the Award for Customer Service Professionals
Award for Customer Service Managers
This innovative award has been developed for Managers and Team Leaders with responsibility for customer service teams. It contains everything you need in your drive for world class service excellence.
Read more about the Award for Customer Service Managers
Award in Customer Service Strategy
The Award in Customer Service Strategy is an online qualification for all directors, senior managers and stakeholders of organisations (private or public) that strive to build truly customer centric service provision.
Read more about the Award in Customer Service Strategy
Need to know more?
Call us on +44 (0)1985 841070
Email us at
or use our online contact form