Quick Guide to the Academy
A one-stop shop for customer service improvement
Online Customer Service Courses
- Accredited qualifications leading to ABP Certificate
- Online programmes with high quality tutor support
- All you need is access to the internet
Read more about our Online Courses.
Expert-on-Demand™ Screencasts
- Latest thinking on key topics presented by our customer service experts
- Interactive, audio-visual presentations of best practice
- 20 to 40 minute modules comprising easy-to-assimilate content that keeps the participant's attention
Read more about our Expert-on-Demand™ Screencasts.
Best practice guides
- Two levels of Best Practice Guides - one for Professional and one for Managers
- Everything you need to know about customer service
- Available as Books or eBooks
Read more about our Best Practice Guides.
Customer Service Knowledge Bank
We are subject matter experts in customer service and have written many blogs and articles around service excellence.
Go to our Customer Service Knowledge BankStrategic Assessment and Planning
Your Customer Service Strategy will be based on a comprehensive assessment of your current service provision. We provide the tools to measure, analyse and improve your organisation's service performance through a range of metrics.
Read our guide to Strategic Assessment and Planning
Need to know more?
Call us on +44 (0)1985 841070
Email us at
or use our online contact form