Expert-on-Demand™ Screencasts
Latest thinking on key topics presented by our customer service experts
The Expert-on-Demand™ Modules, presented by our own customer service experts, comprise interactive, audio-visual presentations of best practice.
The 45-minute modules are broken down into bite-sized sections, ensuring easy-to-assimilate content that keeps the participant's attention.
The modules include customer scenarios allowing participants to learn through making "What I would do if…" choices. This effective learning method and is both fun and informative - and can be accessed by anyone with a broadband internet connection.
The Expert-on-Demand™ modules are mapped to the UK's National Occupational Standards for Customer Service - ensuring that the content is up-to-date and relevant for people in a range of customer service roles.
Please feel free to try out out our Sample Expert-on-Demand™ Screencast
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