Reviewed: Best Practice Guide for Customer Service Professionals
Review by David Parsons, Chief Executive, Institute of Customer Service
I wholeheartedly recommend the Best Practice Guide for Customer Service Professionals (2nd Edition) to any organisation or individual wanting to work to the new National Occupational Standards in Customer Service. The Guide delivers - in a user-friendly and activity-based style - the underpinning knowledge needed to achieve one of the UK's level 2 customer service qualifications, namely the S/NVQs or Technical Certificates.
This resource is an ideal motivational tool for those working directly with customers. It can help to build, through the knowledge and skills of customer-facing people, today's essential prerequisite for organisational success - a reputation for delivering first-class customer service.
David Parsons, Chief Executive, ICS, October 2006
Best Practice Guide for Customer Service Professionals (2nd Edition)
by Stephanie Edwards
The Best Practice Guide for Customer Service Professionals covers the knowledge, understanding and skills needed to become a customer service professional.
The guide provides a stimulating blend of information, ideas and activities, including self-assessments.
This 2nd edition covers all the knowledge requirements of the UK's National Occupational Standards for Customer Service.
| ISBN | Format | Price (including delivery) |
|---|---|---|
| 978-0954874414 | Paperback | |
| 978-0954874469 | eBook* (single licence) | £22.00 |
| 978-0954874469 | eBook* (10 copy licence) | £200.00 |
| 978-0954874469 | eBook* (20 copy licence) | £360.00 |
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