We help you deliver world class customer service
Excellent customer service is critical for business success
What we do
Through transformational improvements in culture we help our clients deliver world-class service that improves brand loyalty, attracts and retains customers and reduces costs.
How we do it
We are Subject Matter Experts in Customer Service. We advise on a Customer Service Strategy and Framework to suit your specific organisation. We write and publish customer service learning resources to enable businesses and individuals to adopt a Customer Centric Culture, thereby improving the customer's experience.
- Consultancy - helping your organisation (both private and public sector) to adopt a customer-centric approach and culture.
- Online Customer Service courses - for Professionals and Managers.
- Cutting edge learning resources - we offer both tailor-made and topic-focused learning materials - so whether you are a learner or a trainer we have the materials you need.
- Self assessment tools - for those trying to get a handle on 'where they are' and 'where they need to get to' on the road to Customer Centricity.
Why we are different
- We provide a complete solution for organisations that intend to become customer centric - consultancy, standards, training and culture change
- All our learning resources are mapped to recognised occupational standards
- First company to develop online courses in Customer Service that are both tutor-led and accredited
Where we operate
We have both partners and clients across Europe, USA, South America, UAE, Asia, Africa and the Caribbean, helping established businesses to boost their reputations through world-class customer service. We work with international partners that can show a good track record of delivering service excellence to clients - using our expertise and resources to raise standards globally.
Our directors
Stephanie Edwards MA BA CMICS
Stephanie Edwards is a Subject Matter Expert in Customer Service. She has developed learning resources for the Institute of Customer Service, Accenture and British American Tobacco. She also writes articles about customer service for MyCustomer.com and blogs for The Accenture Supply Chain Academy.
Read more about Stephanie.
Trevor Arden MBA BSc MCMI
Trevor Arden is an expert in learning and development. He develops learning content for books and online courses in Customer Service and has written a range of eLearning courses for Unilever and Accenture.
Read more about Trevor.
Our Team
Read about some of our customer service professionals and consultants here.
Need to know more?
Call us on +44 (0)1985 841070
Email us at
or use our online contact form