Our customer service training programmes are used world-wide
A selection of clients who have benefitted from our training programmes.
Some organisations that we have developed bespoke customer service programmes for:
Accenture
We have written eight customer service eLearning courses for Accenture's widely used Global Supply Chain Academy. The courses help thousands of professionals each year to update their knowledge and understanding of customer service. The courses are accessed in particular by global B2B companies such as Unilever to deliver excellent customer service in Supply Chain and Logistics.
Visit: Accenture
Unilever
Trevor Arden, Customer 1st International's subject matter expert for B2B clients, has developed a range of online programmes for Unilever's Supply Chain Academy.
I have worked closely with Customer 1st International over the last 4 years, since identifying the company as a source of subject matter expertise around customer care. My needs have been listened to, the ideas and suggestions I have made have been built upon and together we delivered on time, to budget, a customer care curriculum.
In completing the Award for Customer Service Managers through Customer 1st International's blended learning offering, I enjoyed a short course over a number of weeks with a tutor on hand providing expert input as well as ensuring that we all kept to the commitments we made.
Alongside Customer 1st's latest text book to build customer skills, the company provides both an holistic approach to what is customer service as well as how to improve one's own customer service skills.
I have thoroughly enjoyed my work with the team at Customer 1st and continue to rely on them for the latest thinking around the topic.
Rachel Thomas - Director of Supply Chain Academy
Visit: Unilever
MTN
MTN, Africa's premier mobile telephone provider, is a major client. MTN Nigeria includes our online Awards for Customer Service Professionals and Managers as part of their Customer Practitioner Programme for all employees.
Thanks for the support from your team; the Customer Relations Division are so happy with the progress we have all made. Everybody wants to be part of the show now! Our current strategy is working well for us, everybody now talks about customer service and there is a buzz, a passion, towards making the customer happy - always. Thanks and God bless.
Adetayo Abiola, Human Resources Division, MTN
Visit: MTN
British American Tobacco (BAT) (Global)
Customer 1st International's directors Stephanie Edwards and Trevor Arden worked as subject matter experts in customer service for BAT in partnership with Corporate Edge. We developed customer service training Modules which are delivered globally to support BAT's Customer Service Vision to be world class.
Customer 1st International helped BAT develop 4 modules of customer service training to enable BAT to become world class. These modules have transformed BAT and are delivered successfully on a global scale thanks to Customer 1st International.
Paul Thompson Training and Development Consultant, BAT
Visit: British American Tobacco
English Tourism Council
Customer 1st International has developed customer service courses including Welcome Management and Lead, Motivate and Succeed (for team leaders in the tourism and hospitality sector) for the English Tourism Council. These courses form part of the Welcome to Excellence suite of programmes promoted by the Regional Tourist Board Partnership.
These are two of our most successful courses within the "Welcome to Excellence" series.
Sue Gill, Head of Skills and Training, Tourism South East
Visit: English Tourism Council
Hellenic Institute of Customer Service (Greece)
We provided the HICS with learning resources to develop the knowledge and skills required to underpin their own Customer Service Professional Awards. Stephanie's role within the UK's Institute of Customer Service underpinned this activity.
We would never have developed our successful awards programme without the support of Customer 1st International, a very professional organisation that delivered exceptional resources, on time and within budget.
Joanne Alexia Betsis, Operational Director, HICS
Visit: Hellenic Institute of Customer Service
Institute of Customer Service (ICS)
The ICS leads customer service performance and professionalism in the UK. Stephanie Edwards, our director, played the leading role in the development of the ICS ServiceFocus training product, which includes ICS FirstImpressions and ICS ServiceManagement.
This resource is an ideal motivational tool for those working directly with customers. It can help to build, through the knowledge and skills of customer-facing people, today's essential prerequisite for organisational success - a reputation for delivering first-class customer service.
David Parsons, Former CEO, ICS
Visit: Institute of Customer Service
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