Customer Service Seminar 16th November - MTN Africa
4th November 2009
Stephanie Edwards, Managing Director of Customer 1st International, has been invited by Oshiomha Irumhekha, Senior Manager, Learning Management MTN, to speak to senior stakeholders of MTN about World Class Service Excellence and how to achieve it.
Customer 1st International, in partnership with HR Indexx, has won a major contract with MTN to develop over 2000 staff using their two accredited, on-line, tutor led programmes in customer service; accredited by The Association of Business Partners (ABP). These awards use cutting edge technology that enables the sharing of best practice from customer service professionals in the UK with participants in Africa. These awards are based on Stephanie's two best sellers, "The Best Practice Guide for Customer Service Professionals (2006) and "The Best Practice Guide for Customer Service Managers (2009)"
Stephanie said, "This is a really exciting opportunity for Customer 1st International and I am hoping to meet many of the participants on our courses. We have built up great relationships with them on the learning platform by using collaboration techniques, including wikis and blogs! It will be great to meet the participants and get first hand feedback on their experience".
MTN are sponsoring the FIFA World Cup (2010)in South Africa and they are really taking world class service seriously, giving the best possible service to both their customers and visitors. What an example to the sponsors of the 2012 Olympic Games.
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